Return & Refund Policy

Returns and Exchanges

At Ngari, we strive to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, please notify us within 24-48 hours of receipt. Items must be returned in their original condition, unworn, and with all tags attached. To initiate a return or exchange, contact our customer service team to receive a return authorization number and instructions. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. Refunds will be processed to the original payment method once the returned item is received and inspected. Exchanges are subject to availability. We reserve the right to refuse returns or exchanges that do not meet these conditions. For further details or assistance, please reach out to our customer support team.