Faqs

We are happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for store credit only.

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds will only processed based on fulfilment errors, such as incorrectly shipped. Please note that the return/exchange request will only be accepted once.

You can request an at-home pick-up for your returns and exchanges by writing to www.ngari.co . or calling/WhatsApp our customer care at +91 8860025712 from Monday to Friday, between 11:00 a.m. and 6:00 p.m. (IST). We will look into the issue and get back to you within 24-48 business hours.

We offer size exchanges only for the same product, style and color that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.

Any items purchased during the sale are not eligible for returns, refunds, or exchanges. Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.

Please do not accept a delivery if the packaging is not properly sealed or if damaged.

For order issues such as damaged or defective products, please contact us at www.ngari.co within 12-24 hours of receiving the products, along with product images.

In case a wrong product is delivered, you can WhatsApp us at +91 7838207368 or email us at www.ngari.co along with the product images and the order number within 12-24 hours of receiving the products, along with product images, original tags, and packaging images.

In case a product or products are missing from your order, you can call or WhatsApp us at +91 7838207368, or email us at www.ngari.co within 12-24 hours of receiving the products and we will get back to you within 24 hours after the request received.

We will get your order to you as soon as possible! We are taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 7-9 business days.

In case you have not received your order within the advised time frame, we request you to raise the concern on the same day of receiving the delivery confirmation notification from Ngari.

Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries.

My money is debited but the order is not confirmed.

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens, the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.

Registered Customer:

1. Log on to our website with your registered email Id

2. Click on your profile and go to My Orders

3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link

Guest Users:

If you shopped as a guest, enter your order number and email address in the link below for the status:

Guest order

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away:

+91 7838207368

www.ngari.co | MON – SUN | 10:00 AM - 7:00 PM

Within India, we ship through registered courier companies like Delhivery, Pidge etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Within India, we ship through registered courier companies like Delhivery, Pidge etc. Our delivery partners will attempt to deliver the package thrice before they return it to us. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at www.ngari.co or Call/WhatsApp us at +91 7838207368 Monday to Sunday, between 10:00 AM to 7:00 PM IST. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at www.ngari.co or Call/WhatsApp us at +91 7838207368 Monday to Sunday, between 10:00 AM to 7:00 PM IST.

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.

My card payment is declined

We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account.

Please share your email id and the exact amount charged to us at www.ngari.co so that and we can quickly check at the payment gateway and will inform you accordingly.

Unfortunately we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment.

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

• Credit cards - Mastercard, Visa, and American Express
• Net Banking - All major banks
• Debit Card - All major banks
• Wallet
• COD

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at www.ngari.co along with the screenshots of the transaction details, and we will resolve it for you.

Our customer care team is available from Monday to Saturday, 10:00 AM till 7:00 PM

Oops! there is a high possibility that the product might have been sold out by the time you were exploring. You can click on the 'Notify me' tab to get any future updates on the same.

Every clothing item has a detailed size chart that should help you with your right size. We would request you to refer that once.

Please refer to the description/specifications details when you select and add a particular product in your booking cart.

Unfortunately, the items which you have added to your basket have been sold out.

Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable.

Yes, your shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address.

No, unfortunately, we are unable to modify the products (size/fit/colour) once an order is placed.

NOTE: Should you wish to cancel/modify your order, please inform the team via chat on the website, DM us on Instagram/Facebook or Call/WhatsApp us at +91 7838207368 Monday to Saturday, between 10:00 AM to 7:00 PM IST for size assistance.